Frequently Asked Questions

Q: How does an artist get added to AllMusic?

Artist information such as photos, written biographies, discographies, credits, group membership, similar artists and other musician-related data come from our data provider, Xperi (formerly known as TiVo). Please see the details on submitting information to them on our Product Submissions page . Xperi tries to add artist information, but can't make any promises about which artists and titles will receive this level of enhanced editorial coverage. However, you may send them your information for consideration by following the steps on the Product Submissions page .

Q: How does an album get added to AllMusic?

Album information such as reviews, tracks, credits, sound samples, similar albums and other album-related data come from our data provider, Xperi (formerly known as TiVo). Please see the details on submitting information to them on our Product Submissions page .

Q: How do I update my credits on AllMusic?

Updates to credits should be sent to our data provider, Xperi. Information on how to contact Xperi to add new credits can be found on our Product Submissions page . You may submit credit-related corrections to Xperi editors using the Submit Corrections links available in the sidebar on artist and album pages. Please try to be as specific as possible in your submission. Submissions that are vague or inconclusive cannot be acted upon and may be rejected. Please do not contact AllMusic about the status of data corrections; we don't control which data is corrected or how long it takes to apply corrections, and we can't move up your correction in priority or within a specific time frame. Xperi appreciates the time you take to send this information to them, but due to the immense volume of correspondence they receive, they're unable to directly respond to most of your submissions.

Q: How can I submit an idea for a new feature on AllMusic?

Feature requests or any feedback related to AllMusic can be sent via our feedback form or by posting your idea on our help forum page .

Question 1

What is an AllMusic subscription? What does it offer?

Answer

By subscribing to support AllMusic you receive a number of benefits including an ad-free experience, the website loading faster, and you'll get a warm feeling knowing that you're helping to support a site that has been providing music information for over two decades. More detail is available on our subscribe page.

AllMusic uses services from Stripe and PayPal to manage the payment side of things. We don't hang onto your credit card information.

Payment is $16 USD for one entire year. We are not doing recurring payments at this time, but we notify you when your subscription is nearly expired.

If you'd like to subscribe for an additional year, visit the Paid Subscription page in your user account and enter in your credit card information again.

If your credit card has a charge listed as "AllMusic" it is because you have signed up to become an AllMusic Subscriber to receive an ad-free and faster AllMusic experience.

As is stated in our Terms of Service (section 3.5), we are unable to provide refunds on annual subscriptions after purchase.

There are some things to note:

Becoming a subscriber does not give access to stream full albums, to upload music, download music, change a band photo or alter the editorial content (reviews and biographies) provided on AllMusic.

Subscribing does not guarantee uptime or that the site will never have hiccups. If the site craps out, we're all in the same boat.

Question 2

I am a subscriber, why am I still seeing ads?

Answer

Could be any number of things:

If you've just logged in, your browser may still be caching the pages you've already been to. Try doing a hard refresh of the page or clearing your browser cache.

Make sure you're logged in and your subscription has not expired.

A couple of other things to troubleshoot the issue:

1. Are you seeing ads while logged in and visiting a page you've never been before?
Like this random page: https://www.allmusic.com/album/test-pattern-mw0000792405

2. Do you get ads if you are logged in and add a "?test" to the end of the URL and hit enter?
Or follow this link: https://www.allmusic.com?test

3. Do you get ads if you log in on a different browser?

Question 3

I am a subscriber and I still have an issue. Can you help?

Answer

If you have an issue with your subscription, please contact us at our feedback page and select "Paid Subscription" from the dropdown. Please be as detailed as possible in your response. Let us know if you are having issues on desktop or mobile, and please let us know your browser (Chrome, Safari, IE, Firefox, etc) and operating system (Mac, Windows). If you have received an email from AllMusic with the title Order Confirmation, please let us know the date, order number and the email address that you were using when you subscribed. This information will help us help you.

Question 4

I can't log in to my AllMusic account.

Answer

If you had an account dating back before 2007 and you're trying to log in with those credentials, it will not work. That system is no longer in place.
You may still be receiving the weekly new releases newsletter but not have a valid account to log into AllMusic. The newsletter database and the AllMusic login database are not necessarily the same set of email addresses.

If you have a recent account and can't log in, we suggest trying to recover your password.

If all else fails, please contact us using this form and let us know the email address you're using to sign in.

Please note, AllMusic.com does not have a method for artists and musicians to upload their own information directly to the website. If there is a page for your band on AllMusic, it does not mean that you had an account on the site.

Question 5

How can I get my Rovi ID?

Answer

If you have been instructed to get your Rovi ID, just look at the end of the URL of your artist page.

For example, Radiohead's URL is https://www.allmusic.com/artist/radiohead-mn0000326249 and their Rovi ID is mn0000326249.

If you do not have an artist page (meaning if you do a search on AllMusic and your name does not come back) you'll need to submit your recordings to our data provider Xperi (formerly called TiVo). (Details here).

Question 6

How do I sign up for the New Releases Newsletter?

Answer

To sign up for our weekly email newsletter featuring all of the new albums for that week, sign up on this page and make sure the "Sign me up to receive weekly e-mails highlighting new releases" box is checked.

If you already have an AllMusic Account, visit the Newsletters section in your user account section and make sure the correct box is checked.

To unsubscribe, visit the Newsletters section in your user account section, un-check the box and click Update Preferences.

Question 7

What is the password for my AllMusic account?

Answer

If you have created a login on AllMusic and you can't remember your password, we suggest trying to recover it here.

If all else fails, please contact us using this form and let us know the email address you're using to sign in.

Please note: AllMusic user accounts are not connected to artist pages, and AllMusic does not allow public editing. Updates to an artist page are on the end of our data provider, Xperi (formerly called TiVo). You may contact them about updating an artist page by completing our feedback form. If you're a new artist or otherwise don't see a page with your information on the site, reach the Xperi editors by following the steps at our Product Submissions page.

Question 8

How do I take control of an artist page?

Answer

AllMusic accounts are not connected to artist pages, and AllMusic does not allow public editing. Updates to an artist page are on the end of our data provider, Xperi (formerly known as TiVo). You may contact them about updating an artist page by completing our feedback form. If you're a new artist or otherwise don't see a page with your information on the site, reach the Xperi editors by following the steps at our Product Submissions page.

Question 9

What is this charge from Netaktion?

Answer

If you see a $16 charge on your credit card or PayPal to Netaktion, this is a charge for a 12 month ad-free AllMusic subscription.

If you have an issue with your subscription, please contact us at our feedback page and select "Paid Subscription" from the dropdown.